Called Rich’s after my AC stopped working. They were able to come out within a few hours to look at the system and were able to fix it by replacing a piece. Tom and Kevin worked quickly and were very knowledgeable about the system in my house. They helped explain the issue to me very clearly (since I don’t know anything about HVAC!). Since my system is old, Tom also explained the process to upgrade the system if and when I would need to. He even gave me his contact information in case my husband and I wanted to discuss it further.
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Tom is absolutely awesome! Very informative and great at what he does. He came and helped me understand the issues and resolved them with ease. Nice to deal with someone who knows what he is doing. I had some scheduling issues but Tom definitely made up for it! Pricing was very good compared to companies in the area.
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Tom with my technician, he was prompt, he was courteous, he was very informative. A very nice and friendly man willing to work with you and try to help any way he possibly can. I feel comfortable with him and I trust this business
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Tom rocks! He was very knowledgeable about our air units and plumbing. Very personable and timely. I called Rich's on Monday they were able to come same day. The diagnostic was made and was able to have Tom come back the next day to fix the issue. Prices were reasonable and the work was excellent. Looking forward to working with them for future needs.
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Tom was very good analyzed problem and did not recommend getting a new pump
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Tom came over about 45 minutes after I called and had me back up in a hour and half. Showed me what was wrong and the pieces each step of the way. I'm kind of nosy so this was perfect for me. Compared to online prices with google and i am happy with them. Def will be calling again
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Installed new customer supplied faucet
